سياسة الاسترداد

Return Policy for Dentazia

Return Eligibility

·        Products may be returned within 7 days of receipt for any reason (“change of mind”) or if the item is defective, damaged, or not as described.

·        To be eligible for a return, items must be:

o   Unused, in the same condition as received

o   In original packaging with all accessories and tags intact

o   Accompanied by proof of purchase (order confirmation or invoice).

How to Initiate a Return

·        Contact our support team at support@dentazia.com within 7 days of delivery to request a return authorization.

·        Provide your order number, item(s) to be returned, and reason for the return.

·        Upon approval, instructions and a return shipping label (if applicable) will be sent to you.clickpost

Return Shipping Costs

·        If the item is defective, damaged, or an incorrect item was sent, Dentazia will cover the return shipping costs.

·        For returns due to change of mind, customers may be responsible for return shipping fees.

Exclusions and Limitations

Certain items cannot be returned, including:

·        Custom-made, personalized, or special-order items (unless faulty)

·        Items damaged due to misuse or not in original condition

·        Products unsafe to return for health reasons (if opened/used)

·        Items expressly marked as “final sale” or “non-returnable”.

Refunds and Processing

·        Once the returned item is received and inspected, Dentazia will notify you of refund approval.

·        Refunds are issued to the original payment method within 5–7 business days.

·        In cases of exchanges, replacement items will be shipped once the original item is received and confirmed eligible.

Customer Support

For all return-related inquiries, please contact:
support@dentazia.com
Address: Office No 303, 3rd Floor, Sultan Street, Al Mohammadeya, Jeddah, Kingdom of Saudi Arabia

Telephone: